SGMYVIPTRANSPORT

★★★★★

“I rarely leave negative reviews, but unfortunately this experience fell well below expectations. There were several issues throughout the journey, but the following were the most concerning. Firstly, the driver’s level of assistance was extremely disappointing. Upon arrival, he simply pointed out that there was “no space” for our luggage without offering any help. We had to load and arrange all of our own luggage despite it only consisting of one small suitcase and several bags. Furthermore, although the vehicle was a 10-seater for our group of eight, the rear seats had to be folded down for passengers to enter. Once again, we, as the customers, had to do this ourselves. The driver stood on the opposite side of the vehicle, where no one needed assistance, while everyone was boarding from the safer side along the lobby pavement rather than the main road. Secondly, there was poor communication regarding the pickup. When the driver arrived, we received no notification. After waiting for around 10 minutes, he called asking where we were and informed us that he was waiting in the car park. The pickup location provided was the hotel’s address, so it was only reasonable for us to expect the driver to be waiting at the lobby. We did not have a car and had never been to the building’s car park, so asking us to locate him there was both confusing and inconvenient. Thirdly, our journey from Kuala Lumpur to Singapore was scheduled to begin at 9:30 pm. As this was an overnight journey, everyone was understandably tired and hoping to rest. Unfortunately, the driver repeatedly slapped his thighs and moved along loudly to the rhythm of the music throughout the drive. While we appreciate that he may have been trying to stay alert, the unnecessary noise made it difficult for passengers to rest during a long overnight trip. Another issue was the additional delay charge. Our original departure had to be postponed because one member of our group unexpectedly suffered from food poisoning. We delayed the trip in stages to ensure our friend was well enough to travel safely. We understand that delays may incur additional charges and accepted that. However, when we booked the private transfer, we were informed that the package included up to one hour of meal and rest stops during the journey if required. Throughout the entire trip, we never utilised that one-hour allowance. If the delay policy is enforced so strictly, then it would only seem fair for the unused included hour to also be taken into consideration. Finally, the payment process at the end of the journey was poorly handled. Only after we had arrived at our destination were we informed that payment had to be made strictly in cash. This requirement was never communicated to us in advance. In fact, based on our previous experience using this service, we had been able to pay via PayNow, so we reasonably expected the same payment option to be available. Instead, the driver insisted that he only accepted cash and instructed us to find a bank to withdraw money. This was particularly unreasonable given that it was already late at night. Had our final destination been a residential area rather than a shopping mall, there may not have been an ATM nearby. Would we have been expected to travel elsewhere just to withdraw cash? If so, would the driver have been willing to take us back to our original destination afterwards? We were fortunate that our last stop happened to be at a mall with an ATM, but customers should not have to rely on luck. If cash payment is a strict requirement, it should be clearly communicated before the trip begins so that passengers can prepare accordingly. There were several other minor issues throughout the trip, but we chose not to raise them because we understand that no service is perfect. However, the issues above relate to basic customer service, communication, professionalism, and transparency. They significantly affected what should have been a straightforward private transfer. Unfortunately, based on this experience, I would not recommend this service.”

★★★★★

“Booked an Alphard for a round trip from Singapore to KL, and the experience was excellent from start to finish. Our driver, Ah Boy, arrived 15 minutes early, which already set a great tone for the journey. The drive was smooth and steady throughout, even with heavy traffic—no sudden braking or jerks, which made it very comfortable and reassuring. The car was also impeccably clean, something I truly appreciate. Overall, a very professional and pleasant experience. Highly recommended!”

★★★★★

“We booked a very early morning transport from JB to Singapore. Mr Boy was our driver. Everything was perfectly and professionally handled. The booking communications and confirmations were easy, prompt and very efficient. Mr Boy arrived early to pick us up in a very clean and super comfortable Toyota Alphard. We are very pleased with the service and will use it again.”

★★★★★

“Excellent SG-MY round-trip service! Chris, Kevin, and Boy were all very professional, friendly, and punctual. They made the whole journey smooth and comfortable with their thoughtful service. Highly recommended!”